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Refund & Replacement Policy
Refund and Replacement Policy for NFC Business Cards
At Sailax Global Technologies Pty Ltd, we are committed to providing high-quality NFC business cards to our valued customers. Our refund and replacement policy is designed to ensure customer satisfaction and address any concerns regarding defective items. Please review the following terms and conditions:
About our Refund and Replacement Policy:
This is the Refund and Replacement Policy of Sailax DBC and applies where you make a purchase online from www.shop.sailaxdbc.com
Refund Policy:
Non-Defective Items or Change of Mind: As NFC business cards are customized and programmed for each order, we do not offer refunds for non-defective items or Change of mind. Please choose carefully as we do not make refunds where you have simply changed your mind, made a wrong selection or simply found the items cheaper elsewhere. We recommend you to carefully preview any orders and customizations made before adding them to your shopping cart and proceeding with your order.
Defective Items: In the rare event that you receive a defective NFC business card OR the item has been damaged in transit, replacement of the same order will be provided as per our Replacement Policy and conditions of Replacement.
Replacement Policy:
Reporting Defective Items: If you receive an NFC business card with defects, please contact our customer support team at info@sailaxdbc.com within 7 days of receiving the item.
Verification: Our support team will guide you through the verification process to confirm the defect.
Replacement Authorization: Upon verification, we will authorize the replacement of the defective item.
Return of Defective Item: Customers may be required to return the defective item, and we will provide instructions for the return process.
Replacement Shipment: Once the defective item is received, we will promptly ship the replacement of the defective NFC business card.
Conditions for Replacement:
- Defects must be reported within the specified timeframe.
- • The item must be in its original packaging.
- • The defect must not be a result of mishandling or improper use.
Contact Us:
If you have any questions or concerns regarding our refund and replacement policy, please contact our customer support team at info@sailaxdbc.com.
This policy is effective as of 16-Nov-2023 and is subject to change without prior notice. Please check our website for the most up-to-date policy.
Thank you for choosing Sailax Global Technologies Pty Ltd.
Sailax Global Technologies Pty Ltd